Frequently Asked Questions
We believe lots of question emerges on your head regarding our software & you are here because you are looking for those answers. For your ease, we have tried to answers the questions that are frequently asked to us.
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Is it desktop based software?
Our software is a web based software, not desktop based software. Cloud based software are becoming popular as they can be accessed from anywhere with any devices.
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Is it open source or free software?
It's not a open source or free software. It's our in house software developed from scratch.
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Can I buy the software?
Unfortunately, we are not selling the software, we are providing it as SAAS(software as a service).
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What's the price of the software?
The price of the software actually depends on various factors such as (no of beds, organization type, organization location etc). We want everyone to use the software easily at a reasonable price.
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Do we have to pay monthly or yearly?
You can pay the software service charge the way you want, either monthly, quarterly or yearly which will be fixed upon discussion.
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Why should we have to pay software service charge?
Any sorts of service has service charge to keep them running, likewise you have to pay software service charge to keep it running. As we will look after the software troubleshooting, updating to new technologies & provide you support always so will take a small amount for that.
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Do I need internet connectivity to run the software?
To run our software you need internet connectivity. But our software is fast & light-weight which can be used with low bandwidth internet connectivity.
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Do I have to pay one-time installation charge?
If you are interested to use our software then you have to pay one-time installation charge & software service charge which can be paid either monthly, quarterly or yearly.
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Is our data safe with you?
We can assure you that your data will be safe as we are using highly configured & secured server with raid SSD storage system which ensures data will be safe. We don't share your data with third party companies or whatsoever.
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Do we have to invest on hardware to use the software?
Initially, you don't have to invest on hardware/computer but we would recommend to use at-least a desktop to use it properly & easily. Our software can be used from smart-phone, tablets, laptops & desktops.
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Can anyone operate/run the software?
Anyone with basic computer operation knowledge can run our software. You have to assign at-least a person who will operate the software & we will train him up.
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Can we send SMS from the software?
Yes, various types of SMS will be automatically sent from our software to patients if you want to use, then you will be charged for the SMS has been sent. You can also send either masking or non-masking SMS.
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Is the software customizable?
Yes, we can adjust the software with your requirements/needs but software's core modules can't be customized.